OLVIDO MADRID

FREQUENT ASQUED QUESTIONS


THE PRODUCT

All Olvido Madrid handbags & clutches are completely handmade with a traditional process that makes each bag a unique piece of art. We only work with the finest materials from Spain to offer a product with the highest quality and the finest finishes.

Each design comes with its Olvido Madrid packaging (silk bag or carton box depending on the design) to protect them when it are not being used.


CARES

* Note that each product is handmade using materials with special features, treat them with the utmost care. Wash any stain on the cord by rubbing it gently with a damp cloth in the direction of the fibers of the cord.

· All our accessories have METALIC BEADS that can be rust by water or perfumes. This will not affect the normal use of the designs, to remove it: impregnate cotton with a polishing agent and clean the metal beads with it to make them shiny again.

· Keep your purse or wallet stuffed with the paper that comes inside (or newspaper paper can be also used) when is not being used.

· Keep your purse or wallet in horizontal or vertical position and avoid to put weight on it (it are not rigid clutches).

· The TASSELS of our handbags and clutches are decorative, to prolong its life use the metal zipper pull to open and close the bag.

· Detachable chain (if the handbag carries it): hook the carabiner to the ring in the zipper´s direction, if you do it in the opposite direction the cord run the risk of being damaged.

· Some of our designs are decorated with handmade PORCELAIN PIECES and may discolor after use. Please keep them away from water, it can spoil the pieces.

· Carry your bag anywhere! Just keep your purse or wallet filled (fill it with silk paper or socks, use the bag space!) and store it in your suitcase horizontally between your clothes. So easy!


PAYMENTS

You can make your payments throught a Paypal account or credit card.

CREDIT CARD: Olvido Madrid accepts payments for purchases made via its Website with the following credit or debit cards: Visa, Amez, MasterCard, Maestro and Discover. For payments by credit or debit card, the charge will be made online, in other words, in real time, through the payment gateway of the corresponding financial entity, once it has been confirmed that the data sent by the user is correct.

PAYPAL: Being associated with Paypal ensures the safety of the payment.


SHIPPING COST

Shipping costs are FREE* when your purchase on our website is over 100€! Shipping costs are 4,95€ in Spain, 14,95€ in Europe and 29,95€ for international orders

(*) Only valid in Spain, for Europe and international buying costs must exceed 200€ (in sales season shipping costs won´t be free for Europe & International deliveries).


SHIPPING TIME

The delivery takes 1 to 7 business days to arrive (Spain) and 3 to 10 business days (Europe). International orders usually take from 7 to 25 business days to arrive after they've been shipped, however, they could take a little longer sometimes and your patience is greatly appreciated. Delivery times are estimates, not guarantees, and based on the average time most orders took to arrive. We process all orders Mondays through Fridays, excluding Holidays. 

We will keep you informed about your order status by email.


EXCHANGES

Customer satisfaction is very important to us. If for any reason you are not completely satisfied with your purchase please feel free to contact us to [email protected] We will refund or exchange items returned within 3 days of receiving the order. The item must be in new and unused condition to qualify. Shipping costs will not be refunded and are the responsibility of the buyer.


GENERAL ENQUIRIES

For any further information don´t hesitate to contact us > [email protected]




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