THE PRODUCT
All Olvido Madrid handbags & clutches are completely handmade with a traditional process that makes each bag a unique work of art. We only work with the finest materials from Spain to offer a product with the highest quality and the finest finishes.


HANDBAGS & CLUTCHES CARE
Note that each product is handmade using materials with special features, treat them with the utmost care.

Each design comes with its Olvido Madrid packaging (silk bag or carton box depending on the design) to protect them when you are not using.

All our handbags or accessories have METALIC BEADS that can be rust by water or perfumes. This will not affect the normal use of the designs, to remove it: impregnate cotton with a polishing agent and clean the metal beads with it to make them shine again.

The TASSELS of our handbags and clutches are decorative, to prolong its life use the metal zipper pull to open and close the bag.

 
PAYMENTS
You can make your payments throught a Paypal account or credit card.
PAYPAL: Being associated with Paypal ensures the safety of the payment.
CREDIT CARD: Olvido Madrid accepts payments for purchases made via its Website with the following credit or debit cards: Visa, Amez, MasterCard, Maestro and Discover.


EXCHANGES
Customer satisfaction is very important to us. If for any reason you are not completely satisfied with your purchase please feel free to contact us to [email protected] We will refund or exchange items returned within 2 days of receiving the order. The item must be in new and unused condition to qualify. Shipping costs will not be refunded and are the responsibility of the buyer.


SHIPPINGS
The delivery takes 1 to 7 business days to arrive in Spain and 1 to 10 business days in Europe. International orders usually take anywhere from 7 to 20 business days to arrive after they've been shipped, however, they could take a little longer sometimes and your patience is greatly appreciated. Delivery times are estimates, not guarantees, and based on the average time most orders took to arrive. We process all orders Mondays through Fridays, excluding Holidays.

We will keep you informed about your order status by emai.

SHIPPING COSTS
Shipping costs are FREE* when your purchase on our website is over 80€!

* Only valid in Spain, for Europe and international buying costs must exceed 200€ (in sales season shipping costs won´t be free for Europe & International deliveries).
 

GENERAL INFORMATION
For any further information don´t hesitate to contact us > [email protected]